Shipping Policy

At Orfevremaison, we are committed to delivering your luxury purchases with the highest standards of care, security, and reliability. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Coverage

Orfevremaison currently ships to:

United Arab Emirates (UAE)
GCC countries
Selected international destinations

Available shipping options and costs will be displayed at checkout based on your delivery address.

2. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
All items undergo a quality and authenticity check before dispatch.

3. Delivery Timeframes

UAE Deliveries

Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days (subject to availability)

International Deliveries

Delivery times vary by destination and courier service.
Estimated delivery timelines will be provided at checkout and in your order confirmation email.

Please note that international delivery times may be affected by customs clearance procedures.

4. Shipping Charges

Shipping fees are calculated based on:

Delivery destination
Shipping method selected
Package weight and dimensions

All applicable shipping costs are clearly shown at checkout before order confirmation.

5. Customs, Duties & Taxes

For international orders:

Customs duties, import taxes, and other fees are not included in the product price or shipping cost.
These charges are determined by local authorities and must be paid by the customer upon delivery.

Orfevremaison is not responsible for delays or additional costs caused by customs procedures.

6. Secure Packaging

All Orfevremaison items are:

Carefully packaged using secure, discreet, and protective materials
Shipped with full attention to maintaining the product’s condition and presentation

High-value items may require signature upon delivery for added security.

7. Order Tracking

Once your order is shipped:

You will receive a shipping confirmation email
A tracking number will be provided (where available)
Tracking updates are subject to courier systems

8. Delivery Issues & Delays

Delivery may be delayed due to:

Incorrect or incomplete address details
Customs clearance delays
Weather conditions or courier disruptions
Public holidays

Orfevremaison cannot be held responsible for delays caused by factors beyond our control.

9. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability or incorrect address:

The courier may attempt re-delivery
Additional delivery charges may apply
Orders returned to us may incur re-shipping fees

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Orfevremaison is not liable for orders delayed or lost due to incorrect address details.

11. Questions or Assistance

If you have any questions regarding shipping, delivery timelines, or order status, please contact us:

Orfevremaison
📍 Sheikh Zayed Road, Dubai, United Arab Emirates
📞 +971 55 503 4453
📧 info@orfevremaison.ae