Delivery & Returns

1. Delivery Information

Orfevremaison is proud to offer fast, secure, and reliable delivery services to customers in the UAE and internationally.

Shipping Destinations

We deliver to:

United Arab Emirates (local delivery)
GCC countries
Selected international destinations (dependent on product and country restrictions)

Exact shipping options will be shown at checkout based on your address.

2. Shipping Methods & Timelines

UAE Domestic Delivery

Standard Delivery: Typically 2–4 business days
Express Delivery: 1–2 business days (where available)

International Delivery

International shipping timelines vary by destination and customs clearance requirements. Estimated delivery times are displayed at checkout and in your order confirmation.

Please note that import duties, customs fees, or taxes may be applicable and are the responsibility of the customer.

3. Shipping Costs

Shipping fees depend on:

Destination country
Delivery service chosen
Weight and size of the product

Exact shipping costs will be calculated at checkout before you confirm your order.

4. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed the next available business day.

Once your order is shipped, you will receive:

A shipping confirmation
A tracking number (where available)

5. Delivery Exceptions

In certain circumstances, delivery times may be affected by:

Customs clearance procedures
Severe weather
Courier delays
Public holidays

Orfevremaison is not liable for delays caused by external factors beyond our control.

6. Returns & Exchanges — General Policy

At Orfevremaison, we understand that purchasing luxury goods is a significant decision, and we strive to ensure your complete satisfaction.

6.1 Return Policy

We can not return the high end value bags like Hermes Birkin, Kelly and all type of high end jewelry
Return will be acceptable when the company tag will be attached with the product
⁠Return will be accept within 3 days of the delivery locally
⁠Internationally return will be accept within 1 week of the delivery
⁠Internationally customer has to bear the shipping charges and we will return the amount same mode of payment
There is no any exchange offer only return

7. How to Request a Return

To initiate a return:

Contact our support team via WhatsApp, email, or phone
Provide your order number and reason for return
Our team will guide you through the return process
You will receive a Return Authorization number

Items sent without Return Authorization may not be accepted.

8. Return Shipping

Return shipping costs are determined on a case-by-case basis:

If the return is due to damage or error by Orfevremaison, we cover the return shipping cost.
If the return is due to change of mind, return shipping costs may apply and are the responsibility of the customer.

International return shipping may require the customer to arrange shipping and bear associated costs.

9. Refunds

Once your return is received and inspected:

A refund is issued to the original payment method
The refund may take 3–14 business days depending on the payment provider
Shipping charges (if applicable) are non-refundable

You will receive a notification when your refund is processed.

10. Exchanges

Exchanges may be possible depending on availability.
To request an exchange:

Contact customer support with your order number
Indicate the item you want to exchange
Our team will check availability and advise on the next steps

11. Damage During Transit

If your order arrives:

Damaged
Defective
Incorrect item

Please contact us immediately with photos and order details. We will assist with a replacement or refund.

12. Questions? We’re Here to Help!

Orfevremaison
📍 Sheikh Zayed Road, Dubai, UAE
📞 +971 55 503 4453
📧 info@orfevremaison.ae

Our team is available to assist you with delivery inquiries, returns, and any questions you may have.