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1. Introduction

Orfevremaison (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our platforms, or use our services.

By accessing or using www.orfevremaison.ae (the “Site”), you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide

We may collect personal information that you voluntarily provide, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Delivery and billing address

  • Account login details and preferences

  • Order details and transaction history

  • Communications, inquiries, reviews, or feedback

b. Information We Automatically Collect

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type, device type, and operating system

  • Language and geographic location

  • Pages viewed, time spent, and navigation patterns

  • Referral sources and interaction data

c. Marketing & Advertising Identifiers

  • Cookie identifiers

  • Device identifiers

  • Hashed email or phone numbers (used solely for advertising attribution and audience matching)

3. How We Use Your Information

We use your information to:

  • Process orders and manage transactions

  • Create and manage your account

  • Deliver products and handle returns

  • Provide customer support and concierge services

  • Personalize your shopping experience

  • Improve our website, services, and offerings

  • Measure and optimize marketing campaigns

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Comply with legal and regulatory obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality and user experience.

Types of Cookies We Use:

  • Essential Cookies: Required for core functionality such as login, cart, and checkout

  • Analytics Cookies: Help us analyze website performance and usage

  • Preference Cookies: Remember your preferences such as language or region

  • Advertising Cookies: Deliver relevant ads and measure campaign effectiveness

  • Third-Party Cookies: Used by trusted partners such as Meta (Facebook/Instagram), Google, and analytics providers

By continuing to use our Site, you consent to our use of cookies. You may manage or disable cookies via your browser settings; however, some features may not function properly.

5. Sharing of Personal Data

We do not sell your personal data. We may share information only in the following cases:

a. Service Providers & Business Partners

We may share data with trusted third parties who assist us with:

  • Payment processing

  • Logistics and delivery

  • Website hosting and IT services

  • Marketing and analytics

These partners are contractually obligated to protect your data.

b. Advertising & Audience Matching

We may share hashed identifiers with advertising platforms to:

  • Build audience segments

  • Measure advertising performance

  • Retarget engaged users

No mobile information or opt-in messaging data is shared for promotional purposes.

c. Legal & Regulatory Requirements

We may disclose information when required by law, regulation, court order, or to protect our legal rights and the safety of our customers.

6. Legal Basis for Processing

We process personal data based on one or more of the following:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interest, such as improving services, preventing fraud, and marketing, provided your rights are not overridden

7. International Data Transfers

As a global luxury brand, your data may be transferred and processed outside your country of residence, including within the United Arab Emirates and other jurisdictions.

We ensure appropriate safeguards such as:

  • Secure data transfer mechanisms

  • Encryption and access control

  • Compliance with applicable data protection laws

8. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent for marketing communications

  • Request data portability

To exercise your rights, contact us at:
📧 info@orfevremaison.ae

9. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. When no longer required, data is securely deleted or anonymized.

10. Data Security

We implement industry-standard security measures including encryption, restricted access, and regular system reviews. While we strive to protect your information, no system is completely secure. Please keep your login credentials confidential.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Communications & Marketing

You may receive transactional or promotional communications from us. You can opt out of marketing messages at any time using the unsubscribe option or by contacting us directly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us:

Orfevremaison
📍 Mazaya Shopping Centre, Business bay, Dubai, United Arab Emirates
📞 +971 55 503 4453
📧 info@orfevremaison.ae
🌐 www.orfevremaison.ae